If you’re a gamer, you’re probably familiar with the Ubisoft launcher, which is the platform that allows you to access and play Ubisoft games. However, like any software, the Ubisoft launcher can sometimes encounter issues. UBISOFT Launcher Connection Lost.
One common problem that many users experience is the “Ubisoft Launcher Connection Lost” error. In this article, we’ll discuss what causes this error and provide some solutions to help you fix it.
What causes the “Ubisoft Launcher Connection Lost” error?
The “Ubisoft Launcher Connection Lost” error can occur for a number of reasons. One of the most common causes is a poor internet connection. If your internet connection is weak or unstable, you may not be able to connect to the Ubisoft servers, which can cause the error message to appear.
Another possible cause is a firewall or antivirus program that is blocking the Ubisoft launcher from connecting to the internet. This can happen if the firewall or antivirus software is configured to block all incoming and outgoing connections, or if it’s blocking specific ports or protocols that the Ubisoft launcher needs to access.
Finally, the error can also occur if the Ubisoft launcher software itself is corrupted or outdated. If the software is not working properly, it may not be able to connect to the Ubisoft servers, resulting in an error message.
How to fix the “Ubisoft Launcher Connection Lost” error?
Now that we know what causes the “Ubisoft Launcher Connection Lost” error, let’s explore some solutions to fix it.
Solution 1: Check your internet connection
As we mentioned earlier, a poor internet connection is one of the most common causes of the error. To check your internet connection, try opening a web browser and navigating to a website. If the website loads quickly and without any errors, your internet connection is probably fine. If the website takes a long time to load or displays an error message, you may need to troubleshoot your internet connection. Here are some steps you can take:
Check your modem and router: Make sure your modem and router are both turned on and functioning properly. If they are not, try resetting them and see if that fixes the problem.
Restart your computer: Sometimes, restarting your computer can help refresh your internet connection and fix any issues.
Contact your ISP: If you’ve tried the above steps and are still experiencing internet connection issues, contact your internet service provider (ISP) for assistance.
Solution 2: Disable your firewall and antivirus software
If you’ve confirmed that your internet connection is stable, the next step is to check if your firewall or antivirus software is blocking the Ubisoft launcher from connecting to the internet. To do this, you can temporarily disable your firewall and antivirus software and see if that resolves the issue. Here’s how:
Disable your firewall:
On Windows
Go to the Control Panel and search for “Windows Firewall.”
Click on “Turn Windows Firewall on or off” and select “Turn off Windows Firewall.”
On a Mac
Go to System Preferences and click on “Security & Privacy.” Click on the Firewall tab and click the “Turn Off Firewall” button.
Disable your antivirus software: Open your antivirus software and look for an option to temporarily disable it. This will vary depending on the software you’re using. If you’re not sure how to disable your antivirus software, check the software’s documentation or contact the vendor for assistance.
Once you’ve disabled your firewall and antivirus software, try launching the Ubisoft launcher again and see if the error message still appears. If the error goes away, you can either keep your firewall and antivirus software disabled (although this is not recommended), or you can configure them to allow the Ubisoft launcher to connect to the internet.
Solution 3: Update or reinstall the Ubisoft launcher
If neither of the above solutions works, the problem may be with the Ubisoft launcher software itself. To fix the issue, you can try updating or reinstalling the launcher. Here’s how:
Update the Ubisoft launcher: Launch the Ubisoft launcher and click on the three horizontal lines in the upper left-hand corner. Click on “Settings” and then click on the “Update” tab. If an update is available, click on “Download” and follow the prompts to install the update. Once the update is complete, try launching the Ubisoft launcher again and see if the error message is resolved.
Reinstall the Ubisoft launcher: If updating the launcher doesn’t work, you can try uninstalling and reinstalling the software. Here’s how:
On Windows:
- Press the Windows key + R to open the Run dialog box.
- Type “appwiz.cpl” and press Enter to open the Programs and Features window.
- Locate the Ubisoft launcher in the list of installed programs and click on it.
- Click on “Uninstall” and follow the prompts to uninstall the software.
- Once the software is uninstalled, download the latest version of the Ubisoft launcher from the official Ubisoft website.
- Follow the prompts to install the software and try launching the launcher again to see if the error message is resolved.
On Mac:
- Open Finder and go to the Applications folder.
- Locate the Ubisoft launcher and drag it to the Trash.
- Empty the Trash to completely remove the software.
- Download the latest version of the Ubisoft launcher from the official Ubisoft website.
- Follow the prompts to install the software and try launching the launcher again to see if the error message is resolved.
Solution 4: Contact Ubisoft support
If none of the above solutions work, it’s possible that the issue is with Ubisoft’s servers or with your Ubisoft account. In this case, you should contact Ubisoft support for assistance. You can do this by visiting the Ubisoft support website and submitting a support ticket. Be sure to provide as much detail as possible about the issue, including any error messages you’ve received and any steps you’ve taken to try to resolve the problem.
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Conclusion
In conclusion, the “Ubisoft Launcher Connection Lost” error can be frustrating, but it’s usually fixable with some simple troubleshooting steps. By checking your internet connection, disabling your firewall and antivirus software, updating or reinstalling the Ubisoft launcher, or contacting Ubisoft support, you should be able to resolve the issue and get back to playing your favorite Ubisoft games.